Support Services Policy
How to obtain support for Insuriant AI services.
1. Scope
This policy describes support for the Services. A signed order may provide different arrangements.
2. How to get help
| Channel | Use |
|---|---|
| In-product or conversational assistance | First-line help for common questions and guided tasks |
| support@insuriant.ai | Matters that remain unresolved or that require account action |
| SMS HELP | Help with a text-message program when you received a message from us |
3. How support is provided
Routine questions are handled first through in-product and automated assistance. Personnel review matters that appear urgent, that affect account access or security, or that remain unresolved after automated pathways. This page does not create a response-time commitment. Any service-level commitment appears only in a signed agreement.
4. What we address
Help using documented features; defects we can reproduce; ordinary configuration questions; and escalation of third-party issues when our relationship with that party allows it.
5. What is not included
Legal or tax advice; custom development without a statement of work; support for unauthorized modifications; and control over third-party networks or carrier systems.
6. Your responsibilities
Keep contact information current; provide clear reproduction steps; obtain lawful consents for information you submit; and secure access to your own accounts.
7. Contact
support@insuriant.ai
Insuriant AI, Wellington, FL 33414, United States